Terms and Conditions

1. General Overview

By utilizing this website, you confirm that you are of legal age in your country of residence to enter into a binding contract. Ceylon Gem Nexus reserves the right to update, modify, or replace any part of these Terms and Conditions at our discretion. It is your responsibility to check this page periodically for changes.

2. Products and Authenticity

• Natural Gemstones: We specialize exclusively in 100% natural, earth-mined loose gemstones and fine jewelry. We guarantee that all descriptions regarding weight, cut, and origin (e.g., Ceylon) are accurate to the best of our gemological knowledge.
• Treatments: Any standard industry treatments (such as heat treatment) are explicitly disclosed in the product description and accompanying certification.
• Color Accuracy: While we utilize high-definition, daylight-balanced photography and videography to represent our gemstones as accurately as possible, variations in monitor displays and screen settings may slightly alter the perceived color.
• Laboratory Certification: Our premium gemstones are accompanied by independent gemological laboratory reports verifying their authenticity and specifications.

3. Pricing and Payments

• Currency: All prices displayed on our website are in US Dollars (USD) unless otherwise stated.
• Payment Security: We use secure, encrypted payment gateways. We do not store your credit card information on our servers.
• Customs, Duties, and Taxes: For international buyers (including those in the UK, Germany, and Australia), any import duties, taxes, or customs clearance fees levied by your country are the sole responsibility of the buyer. Please check with your local customs office for specific rates.

4. Shipping and Delivery

• International Dispatch: We offer fully insured global shipping via trusted international couriers (such as DHL or FedEx).
• Risk of Loss: All items are fully insured during transit. The risk of loss and title for the purchased items pass to you upon delivery and signature confirmation at the provided shipping address.
• Delays: While we strive for prompt dispatch, Ceylon Gem Nexus is not liable for delays caused by customs processing or unforeseen courier disruptions.
  
  

5. Intellectual Property

All content on this website, including but not limited to photographs, 360-degree videos, product descriptions, logos, and graphics, is the exclusive property of Ceylon Gem Nexus and is protected by international copyright laws. You may not reproduce, distribute, or use our content for commercial purposes without our express written consent.

6. Limitation of Liability

Ceylon Gem Nexus shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, the inability to use our website, or the performance of the products purchased.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms or your purchase shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.

8. Contact Information

If you have any questions or require further clarification regarding these Terms and Conditions, please contact us at:

• Email: [email protected]
• Phone: +94 77 737 8740
• Business Address: 55/2/1 Horana Rd, Bandaragama 12530 Sri Lanka.